Business Overview
- Telecommunications services for foreign residents in Japan
- SIM card sales and Wi-Fi rental services for international tourists visiting Japan
- Wi-Fi rental services for Japanese travelers going abroad
Job Description
As an operations staff member, your tasks will mainly be focused on two areas.
Order Fulfillment:
You will prepare customers order according to the invoices and ensure that orders are ready for pickup before postal services arrive. A basic level of Japanese is required to understand instructions and communicate with postal service companies (such as Sagawa, Japan Post, Yamato, etc.)
Customer Support:
You will provide high-end quality support by troubleshooting issues and assisting customers with our products via e-mail, chat and phone calls. While most of our emails and phone calls are in English, if your Japanese proficiency qualifies, you may also need to handle inquiries in Japanese.
You will collaborate with other employees and part-time staff to carry out these tasks.
Required Skills
JLPT N2 or higher
IELTS 7.0 or equivalent
Preferred Skills
- Customer support experience
- Experience in the hotel, airline or telecommunications industry
Working Location
Zenken Plaza II 6th Fl. 1-3-13, Nishishinjuku, Shinjuku-ku, Tokyo
Google map
About 5 min walk from JR Shinjuku Sta.
Abou min walk from Keio line Shinjuku Sta.
About 3 min walk from Oedo subway line Nishi-Shinjuku Sta.
Working Hours
9:00 AM - 6:00 PM (8 hours working time + 1 hour lunch break)
Overtime: Approximately 30 hours or less per month
Salary
Expected Annual Salary: ¥3,650,000 – ¥5,150,000
Expected Monthly Salary: ¥233,000 – ¥298,000
Bonus Frequency: Performance-based bonus
Days Off
Full two-day weekends off
(Note: There is a possibility of working 2-3 weekends per month on a rotating schedule; if this happens, you will take compensatory leave on weekdays)
Special leaves:
- New Year's holidays
- Annual paid leave
- Maternity and paternity leave available
Benefits
- Social insurance coverage
- Transportation allowance (up to ¥20,000 per month)
- Health check-ups
- Employee discount on SIM cards (free calls and data)
How to apply
Directly send your resume through application form.
