Are you thinking of getting NTT FLET’S Hikari Internet?
You might be having some trouble because the details of the services are so complicated. Even looking at the website might not be much help.
Today, we are going to be explaining everything you need to know before entering a contract with NTT and getting NTT FLET’S Hikari.
Table of Contents
- What is NTT FLET’S Hikari Internet?
- How Much is NTT FLET’S Hikari
- Connection Speeds and Data Allocation
- Coverage
- English Support
- From Application to Use
- Which Provider Should I Choose?
- Conclusion
Related Article
For those who want to read about the best internet services for international residents in Japan, check out the following article. We compared a variety of internet services including, but not limited to NTT FLET’S Hikari here:
Compare the Top 7 Internet Providers in Japan | Best Plans With English Support
1. What is NTT FLET’S Hikari Internet?
FLET’S Hikari is a high-speed fiber internet supplied by NTT, a Japanese telecommunications company.
It is sometimes called NTT FLET’S Hikari or FLET’S Hikari Internet. NTT FLET’S Hikari Internet is the most widely used service in the country.
Insider Info: The name “FLET’S” uses the letter “F” from the words “Flat (flat fee),” “Friendly,” and “Flexible” combined with the word “Let’s.””Hikari” is the word that is used to refer to fiber-optic networks in Japanese, which is why you will notice that many names of fiber internet services include, “Hikari.”
NTT EAST and NTT WEST
In Japan, reliable fiber optic internet is available through NTT WEST and NTT EAST, with different plans and pricing tailored to individual homes and apartment complexes.
NTT EAST for the Eastern part of Japan and NTT WEST for the Western part.
Outline of NTT EAST Hikari
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| URL | https://www.ntt-east.co.jp/en/ |
| Plans and Pricing | Single-Family House Plan (FLET'S HIKARI NEXT GIGA FAMILY SMART TYPE) 1 Gbps Plan: ￥6,270 Apartment Plan (FLET'S HIKARI NEXT GIGA MANSION SMART TYPE) 1 Gbps Plan: ￥3,685 |
| Maximum Connection Speed | Upload: 1 Gbps Download 1 Gbps |
| Average Connection Speed | Upload: 97.16 Download: 96.71 |
| Allocated Data | Unlimited |
| Minimum Contract Length | 2 years |
| Cancellation Penalty (Details) | If a FLET'S Hikari contract is cancelled part way through the installment payment period, the balance remaining will be payable in a lump sum. |
| English Support | NTT EAST provides English support for their FLET'S Hikari, video, and other related services. |
Outline of NTT WEST Hikari
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| URL | https://flets-w.com/english/next/ |
| Plans and Pricing | Single-Family House Plan (Family Super High Speed Type Hayabusa) 1 Gbps Plan: ￥5,940 Apartment Plan (Mansion Super High Speed Type Hayabusa) 1 Gbps Plan: ￥4,070 |
| Maximum Connection Speed | Upload: 1 Gbps Download 1 Gbps |
| Average Connection Speed | Upload: 75.71 Mbps Download: 68.41 Mbps |
| Allocated Data | Unlimited |
| Minimum Contract Length | 2 years |
| Cancellation Penalty (Details) | If you cancel by the end of the 24th month from the first month of use, you will be required to pay a cancellation fee (up to ￥4,400). If you cancel on the last day of the 24th month, no cancellation fee will be charged. |
| English Support | NTT WEST provides English support for their applications and general inquiries. However, their Help and Support for FLET'S Service and Hikari Denwa is limited to Japanese only. |
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2. How Much is NTT FLET’S Hikari?
NTT EAST’s Hikari
| Plans and Pricing | Initial fees
Monthly fees
|
NTT WEST’s Hikari
| Plans and Pricing | Initial fees
Monthly fees
|
The installation fee for both NTT EAST and NTT WEST can be paid through a one-off payment or paying by installments.
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3. Connection Speeds and Data Allocation
| Maximum Connection Speed | Upload: 1 Gbps |
| Allocated Data | Download: 1 Gbps |
Connection Speed:
NTT FLET’S Hikari maximum theoretical speeds are 1 Gbps for downloads and 1 Gbps for uploads, depending on your chose plan. However, actual speeds will vary based on factors like your location and network traffic.
A 10 Gbps plan is also available, however, certain providers may not offer this service.
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Why is NTT FLET’S Hikari Reliable?
NTT FLET’S Hikari is backed by the infrastructure of NTT EAST and NTT WEST, making it one of the most reliable fiber-optic services in Japan. It offers consistent performance with a broad coverage area.
Additionally, since it is one of Japan’s major network lines, it is less likely to suffer from congestion compared to smaller services.
Comparison of NTT FLET’S Hikari and NURO Hikari
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| Max. Upload Speed | Max. Download Speed | Ave. Upload Speed | Ave. Download Speed | |
| NURO Hikari | 10 Gbps 2 Gbps | 10 Gbps 1 Gbps | 746 Mbps | 633 Mbps |
| FLET'S Hikari | 10 Gbps 1 Gbps | 10 Gbps 1 Gbps | 1446 Mbps 269 Mbps | 1339 Mbps 383 Mbps |
The following chart provides an overview of activities you can perform at various internet speeds:
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| Activity | Recommended Speed |
| 4K Video Streaming/Online Gaming | 25 Mbps |
| Online Meetings | 10 Mbps |
| HD Video Streaming (1080p) | 5 Mbps |
| Web Browsing/Emails/Messaging Apps | 1 Mbps |
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4. Coverage
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| Coverage | Covers about 90% of Japan |
| Covered Prefectures (As of Dec 2024) | All 47 prefectures |
| Important Note | Even though all 47 prefectures are covered, there is a possibility you may not be able to install internet depending on where you live. |
Installing NTT FLET’S Hikari in Apartments may be complicated:
NTT FLET’S Hikari plans and offers can vary based on your apartment building and region.
If you’re planning to use the Mansion or Multi-unit Plans, there are specific requirements and challenges to keep in mind…
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5. English Support:
NTT WEST
Applications and general inquiries (NTT WEST Information) service is available in English.
However, their Help and Support (FLET’S Service and Hikari Denwa) are in Japanese only.
NTT EAST
NTT EAST FLET’S Hikari, video and other related services all have English support available for customers.
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All our services, including technical support, are available in English for your convenience.
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From Application to Use:
1. Application Process:
Choose a Service Provider: Decide on a provider (ISP) for your internet and optional services such as telephone, video, and support services. You can select the one that best suits your needs.
Check Service Area: Enter your zip code to confirm whether the service can be delivered to your address.
Select Services and Options: (e.g., FLET’S Hikari service) At this time, also select any additional options you would like to include in your application
Identity Document Submission: Prepare necessary identity documents such as driver’s license or My Number card for verification during the application process.
Complete Application: NTT may contact you via email or phone for verification, or to clarify any details.
2. Preparation for Setup:
Ensure Power Supply: Confirm that you have a power supply for all network devices, including those provided by NTT.
Prepare Devices: For PCs, smartphones, and tablets, ensure they meet the following:
- For Wired Connections: LAN port
- For Wireless Connections: Wi-Fi enabled devices
Make sure you get a Wi-Fi router from the internet provider, or purchase one if one is not provided.
★Sakura Mobile will provide you with a wireless router, so you don’t have to worry about extra purchases and compatibility. Everything will be ready to go!
3. Documents and Installation:
Delivery of Documents: NTT will send documents needed for setup, including the “FLET’S Hikari” installation guide.
If the optical fiber installation is not required, no personnel will visit, and the setup will be completed by the customer.
Installation Process: Whether an optical fiber installation is needed, or possible, is determined automatically based on the housing type and current wiring/equipment situation.
- Visit Required: If optical fiber installation is needed, personnel will visit your location for installation, which will take approximately 1~2 hours
- No Visit Required: If optical fiber installation is not needed, no personnel will visit. Instead, follow the “FLET’S Setting Guide” provided by NTT< which will help you with the setup.
NTT East offers configuration support services via phone.
It generally takes about 2~4 weeks from the time applications are completed until the commencement of service.
4. Setting Up the Service:
Configure Devices: Follow the installation guide provided by NTT to set up your equipment. This guide will be available on the day of installation or sent in advance if you are setting up the devices yourself.
Connect and Set Up Internet: For smooth installation, follow the “FLET’S Setting Guide.” Ensure all devices are connected in the designated order.
Commencement of Service: Once the setup is complete, your internet service will be ready for use!
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Which Provider Should I Choose?
What is a Provider?
An “ISP” is a company that connects FLET’S Hikari (line) to the internet.
Since you cannot connect directly to the internet with just an optical fiber line, you will need to sign a contract with an ISP in addition to the line in order to connect to the internet from your home.
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Conclusion
If you are looking for a reliable, high-speed internet service with good coverage and English support, NTT FLET’S Hikari is a solid choice.
It may not have the extreme speeds of NURO Hikari, but its broader availability and solid performance make it a great option for many users.
For those seeking a seamless experience, Sakura Mobile offers a 10 Gbps Fiber Plan, affordable pricing, and full English support for everything, including installation and customer service.
With one contract and nationwide availability, Sakura Mobile is an excellent option for those seeking faster speeds and seamless service.