ahamo Phone Plans: Full English Guide to Pricing & Features

ahamo is a mobile phone service operated by docomo, one of Japan’s largest and most reliable cellular providers. While it’s a popular choice among Japanese residents, ahamo doesn’t offer English-language materials or support, making it challenging for non-Japanese speakers to navigate. That’s where we come in to help!

In this guide, we’ll provide a complete English introduction to ahamo’s phone plans, including pricing details, network speeds, and a step-by-step explanation of how to begin the application process.

By the end of this article, you’ll have a clear understanding of what ahamo offers, as well as its pros and cons. If you’ve visited the ahamo website but found parts of the service confusing, this guide will simplify everything for you.

Table of contents

1. Overview of ahamo Plans
2. Advantages of Using ahamo
3. Disadvantages of Using ahamo
4. ahamo is Recommended for these Types of People!
5. Comparison with Other Carriers
6. How to Get Started with ahamo
7. If you Value English Support for Your Phone Service

1. Overview of ahamo Plans

ahamo offers two main plans: a 30 GB plan and a 110 GB plan, both of which are more affordable compared to docomo’s flagship eximo plans. These plans are especially suited for those looking to save on mobile data costs while still enjoying high-quality service.

Since ahamo is powered by docomo, you’ll have access to docomo’s robust 4G and 5G networks, ensuring fast and stable internet speeds across Japan.

However, it’s important to note that ahamo does not provide English support. Everything from completing the application to accessing customer service is handled in Japanese.

If you’re concerned about navigating a service without English assistance, don’t worry. At the end of this article, we’ll introduce an alternative mobile carrier that offers full English support to make your experience hassle-free.

• ahamo Official Website (Japanese)

Looking for a phone service with full English support? Check out Sakura Mobile’s plans for hassle-free communication in Japan!😊

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2. Advantages of Using ahamo

ahamo offers several benefits for users looking for an affordable and simple mobile service in Japan. Let’s explore the key advantages in detail.

a) Simple, Transparent Fees

Japan’s phone plans are often complicated, making it hard to understand how your monthly bill is calculated. You might encounter the following conditions with other carriers:

• Your monthly fee increases by 1,000 yen after the first six months.
• Discounts like 500 yen off for the first three months only.
• Higher rates when you exceed 3 GB of data in a month.

These conditions make it difficult to know what you’ll pay in the long run. What looks like a great deal at first can end up costing you more than expected.

In contrast, ahamo’s pricing is straightforward and easy to understand. Below are the details of their two plans:

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*Tax included
* Unlimited calling option +1,100 JPY/month

b) Large Data Allowances at Affordable Prices

ahamo offers two main plans:

• 30 GB Plan: 2,970 yen/month
• 110 GB Plan: 4,950 yen/month

Both plans are competitively priced and offer more data than most other carriers. If you run out of data during the month, you can easily add 1 GB for 550 yen.

Additionally, if you’re on the 30 GB plan, you can upgrade to the 110 GB plan at any time by paying an extra 1,980 yen per month.

To give you an idea of how much data 110 GB provides:

• Approximately 170 hours of online meetings
• Around 85 hours of streaming videos
• Plenty of bandwidth for gaming, social media, and more

For users who rely heavily on mobile data, ahamo’s plans offer excellent value.

c) Can I Use ahamo Overseas? and Additional Fees

One major benefit of ahamo is the lack of additional fees. You can even use your data in 91 countries and territories without paying roaming charges (note: separate fees apply for calls and SMS).

Key Points About Overseas Usage:

• Data Limit: Both the 30 GB and 110 GB plans have a maximum limit of 30 GB for overseas data usage.
• Speed Restrictions: If you’re abroad for more than 15 consecutive days, your speed will be restricted to 128 kbps until you return to Japan and reconnect to the domestic network.

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3. Disadvantages of Using ahamo

While ahamo offers affordable pricing and competitive data plans, there are some notable drawbacks to consider before signing up:

a) Strict Documentation Requirements

To apply for ahamo, overseas residents must provide their Residence Card and Passport. However, the passport must include your name, date of birth, and address. This can be an issue since many passports do not list an address, which may disqualify them as acceptable documentation.

Those with “Permanent Resident” status can apply using just their residence card. However, newcomers to Japan who are still settling in may find this requirement difficult to meet, especially if they urgently need a phone number.

About the Identity Verification Requirements

• You can also apply with a driver’s license or My Number Card, but most newcomers to Japan only have a Residence Card initially.
• Your name and address on the application must match the information on your ID. You will also need to upload a picture of your ID.
• Your payment method (credit card or Japanese bank account) must also match the name on the contract.
• Some overseas credit cards may be rejected, as ahamo warns that this is part of their fraud prevention measures.

b) Applications Are Only Possible Through the Japanese Website

ahamo applications can only be completed on their official Japanese website. Unlike regular docomo plans, you cannot apply for ahamo at a docomo store.

If you encounter issues applying online, one alternative is to sign up for another docomo plan at a physical store and later switch to ahamo through the website. However, this approach has downsides:

• You will be charged a contract handling fee of 3,850 yen for signing up with docomo in-store.
• You can avoid this fee by applying for ahamo directly online.

If you are not confident in navigating a Japanese-only website, it may be helpful to ask a Japanese-speaking friend to assist you.

c) No English Customer Support

• No English-language website
• No English-speaking customer service representatives
• Support is limited to a Japanese-language chat system on ahamo’s website

Before signing a contract, ask yourself: “Will I be okay communicating in Japanese if I need help?” This is a critical question, as issues may arise that require immediate resolution.

Common Issues Without English Support

Below are examples of problems foreign users have faced when dealing with carriers that only offer Japanese support:

• Technical Issues: When the SIM card stopped working, users struggled to resolve the issue through Japanese-only support channels.
• Lost SIM Card: Reissuing a new SIM card required navigating a Japanese-only process, leading to delays and confusion.
• Payment Problems: Payment failures due to credit card issues could not be resolved, and some users had their contracts terminated, resulting in a loss of their phone number.

Phones are essential in daily life, and not being able to address these issues can cause unnecessary stress and, in some cases, financial or practical losses.

d) A “d account” is Required

To use ahamo, you must sign up for a “d account,” which is docomo’s online service account system. Unfortunately, the process to create a “d account” is in Japanese, and if you’re not confident in your Japanese abilities, it can be challenging and time-consuming.

For an explanation of docomo’s “d accounts” in English, you can visit this resource.

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4. ahamo is recommended for these types of people!

ahamo is a great choice for certain users who prioritize affordability and high data allowances, but it’s not for everyone. Generally, ahamo is recommended for:

• Heavy Data Users: People who need large amounts of data for online meetings, video streaming, and other data-intensive activities while keeping monthly costs low.
• Japanese-Speaking Individuals: People who are comfortable using a service that provides no English support.
• Frequent Travelers: People who travel outside of Japan for business or leisure and want to use their data overseas without extra charges.

Why ahamo Works for These Groups

ahamo’s 30 GB and 110 GB plans are ideal for heavy data users, especially those who rely on video streaming platforms or participate in frequent online meetings. With its competitive pricing, you can enjoy high-speed internet without breaking the bank.

For frequent travelers, ahamo offers free data usage in 91 countries and territories, making it a convenient option for business trips, vacations, or even short-term visits back home. Keep in mind, however, that there are restrictions on international data use (up to 30 GB) and potential speed throttling after 15 consecutive days abroad.

Things to Keep in Mind

If you don’t understand Japanese well, signing up for and using ahamo may be challenging. Customer support is only available via Japanese-language chat, which could become an issue if you need technical help or face account problems.

If having English-language customer support is important to you, ahamo might not be the right fit. In this case, you may want to consider a service like Sakura Mobile, which offers full English support and easy-to-understand plans.

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5. Comparison With Other Carriers

ahamo offers affordable pricing compared to docomo’s main plans. However, the lack of English support may be a dealbreaker for some.

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*Tax included

Key Differences Between ahamo and Other Carriers

• Pricing: ahamo’s 30 GB and 110 GB plans are cheaper than many of docomo’s standard plans, making it an attractive option for budget-conscious users.
• English Support: Unlike other carriers, such as Sakura Mobile, ahamo does not provide English-language support for customer service, application processes, or troubleshooting.

Sakura Mobile as an Alternative

If you prefer to avoid the hassle of navigating a Japanese-only website or if English customer support is a priority for you, Sakura Mobile offers:

• Affordable phone plans with flexible options.
• Full English support for the application process, customer service, and troubleshooting.
• A reliable network to ensure stable service throughout Japan.

Learn more about how Sakura Mobile can simplify your mobile experience later in this article.

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6. How to Get Started with ahamo

You can only apply for ahamo’s service online through their official website. Follow the steps below to begin the application process:

1. Visit the ahamo Website

・Navigate to ahamo’s website
・Look for the blue-green button labeled “今すぐ申し込み” (Apply Now)

2. Start the Application

・Click the button to start the process
・Answer preliminary questions about your phone number, residency status, and preferences

3. Choose Your Plan and Products

・Select your plan (30 GB or 110 GB)
・Choose any additional options you want, such as a device or add-ons

4. Complete the Application

・Provide your personal information
・Upload necessary documents (like your Residence Card)
・Set up your payment method

Challenges You May Face

Some people experience difficulties signing up due to the lack of English support on ahamo’s website. If you’re uncomfortable navigating a Japanese-only process, consider switching to Sakura Mobile, which offers full English support from start to finish.

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7. If you need English support with your phone service

If you prefer English-language support for your phone service, Sakura Mobile provides an alternative to ahamo’s Japanese-only system as it offers English support throughout the process.

Features of Sakura Mobile’s Long-Term SIM Card Plans

• Affordable Data Plans: Choose from 5 GB, 25 GB, or 40 GB plans starting at just 2,980 yen/month.
• Reliable Network: Powered by docomo’s fast 4G LTE network.
• Full English Support: Available 7 days a week for customer service and technical assistance.
• Convenient Ordering: Easy online ordering with next-day shipping.
• Japanese Phone Number: Get a local phone number for everyday use in Japan.

Why Choose Sakura Mobile?

Founded in 2014, Sakura Mobile has served over 10,000 international visitors and residents in Japan. With years of experience, we understand the unique challenges foreigners face with Japanese phone services, and we’re here to make your experience stress-free.

We don’t offer unlimited data plans, but our 5 GB to 40 GB plans are affordable and flexible.
Need more data? We also offer:

As an MVNO (Mobile Virtual Network Operator) on docomo’s network, Sakura Mobile ensures fast and stable coverage across Japan, whether you’re in Tokyo, Osaka, or rural areas.

For more details, visit the Sakura Mobile Official Website and explore our Voice & Data SIM plans today!

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