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PICKUP

1. ORDER

ORDER

2. GET TO JAPAN

GET TO JAPAN

3. PICKUP

PICKUP

PICKUP AT DESIRED LOCATIONS

AIRPORT

You can choose various pick up locations within Japan as shown below.
We may also ship many places such as rental car counters or counters at seaports.
If you would like to pick it up at special locations of your choice, please contact them to confirm whether they are okay to receive your package.

AIRPORT

AIRPORT

Sakura Mobile has pick-up available at Narita, Haneda, Kansai International Airport counters. You can get connected right after arrival. Please check Airport counters hours.

HOTELS

HOTELS

We ship to any hotels within Japan. You can receive and start using it when you check in.

OFFICE

OUR OFFICE

You may stop by our offices in Shinjuku / Shibuya / Zama Atsugi / Iwakuni.

RESIDENCE

RESIDENCE

We deliver to residential addresses such as AirBnB, Friend's house, or similar vacation rental services. For these type of accomondations, residence name / in case of name / room number is required to ensure delivery.

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AIRPORT COUNTER LOCATIONS
  • Narita Airport Terminal 1

    Open: everyday
    Operating hours: from 6:30 AM to one hour after the final international flight arrival
    Location: Narita Airport Term. 1 South Wing 1st floor (Arrivals),　JAL ABC Counter
    * Sakura Mobile orders cannot be picked up at the North Wing JAL ABC Counter.

    Narita Airport Terminal 1
  • Narita Airport Terminal 2

    Open: everyday
    Operating hours: from 6:30 AM to one hour after the final international flight arrival
    Location: Narita Airport Term. 2 1st floor (Arrivals),　JAL ABC Counter

    Narita Airport Terminal 2
  • Narita Airport Terminal 3

    There is no counter at Narita Terminal 3. Please use Terminal 2 for pick up.
    To transfer from T3 to T2, you can walk (630m) or take a shuttle bus. For details, please refer to Official website.
    For returns, you may use T3 mailbox located around food court.

    Narita Airport Terminal 3 Map
    Narita Airport Terminal 3
    Narita Airport Terminal 2

    Operating hours: 7 AM - one hour after the final international flight arrival
    Location: Narita Airport Term. 2 1st floor (Arrivals),　JAL ABC Counter

    Narita Airport Terminal 2
  • Haneda Airport Terminal 3

    Operating hours: Operating every day. The counter is closed from 1 AM - 4 AM.
    Location: Haneda Airport (Terminal 3) Arrival Lobby (2F) , JAL ABC Counter

    Haneda Airport
  • Kansai Int. Airport

    Operating hours: 6 AM - 11 PM (everyday)
    Location: Kansai International Airport Arrival Lobby (Terminal 1, 1F), Sakura Mobile Counter

    Kansai Int. Airport
  • Chubu Centrair Int. Airport

    Operating hours: 9 AM - 5 PM (Monday - Friday)
    Location: Welcome Garden, 1st floor

    Chubu Centrair Int. Airport
  • New Chitose Airport

    Operating hours: 9 AM - 5 PM (Everyday)
    Location: Domestic Terminal, 2nd floor South

    New Chitose Airport
  • Fukuoka Airport

    Operating hours: 7 AM - 9 PM (Everyday)
    Location: Fukuoka Airport International Terminal 1F Arrivals Lobby, Sakura Mobile Counter

    Fukuoka Airport
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DIRECT PICKUP AT SHINJUKU FRONT OFFICE
image-pickup-shinjuku-direction01

We are taking preventative health measures to protect our customers and staff by minimizing contact and serving times at our office. Please place an order before visiting our office to shorten the waiting and processing times.

Zenken Plaza II 6th Fl.
1-3-13, Nishishinjuku, Shinjuku, Tokyo, Japan 160-0023

Office hours : Mon - Fri : 10 AM – 5 PM 　Sat, Sun, National Holidays : Closed
If you would like to visit our Shinjuku office outside office hours, please make a reservation in advance using this link. We will try our best to help you.

Access: 5min walk from JR Shinjuku Station West Exit.

Google Map

Sakura Mobile SHINJUKU FRONT OFFICE DIRECTIONS

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OUR PARTNER OFFICE
SHIBUYA PICKUP COUNTER (Near SHIBUYA STATION, Inside of WANDER COMPASS SHIBUYA)

You will need to complete the order 3 days in advance of the requested pick up date.

Office hours : Open 7 days a week 10 AM – 7 PM

Access:

Maps and Directions page Google map
YOKOSUKA PICKUP COUNTER (Near Yokosuka Central Station)

Pick up at the Yokosuka Counter is temporarily suspended at this time.

Access:

Google map
YOKOTA PICKUP COUNTER (Near Fussa Station)

You will need to complete the order 3 days in advance of the requested pick up date.

Office hours : Please refer to google link for detail

Access:

Google map
IWAKUNI PICKUP COUNTER (Near from Main Gate, Inside of Agent KAZ Co.)

You will need to complete the order 3 days in advance of the requested pick up date.

Office hours : Mon,Wed,Thu,Fri 10 AM - 5:30 PM / Sat 10 AM - 4 PM / Sun,Tue,National Holiday(Japan) Close

Access:

Google map
SASEBO PICKUP COUNTER (Near from Back Gate)

You will need to complete the order 3 days in advance of the requested pick up date.

Office hours : Weekdays 9 AM - 12 PM, 1:30 PM - 5 PM / National Holiday (Japan) 10 AM - 12 PM, 1 PM - 4 PM / Sat, Sun, American Holidays Close

Access:

Google map

RETURN

RETURNING DEVICES

BEST SOLUTIONS FOR VISITORS

1. PACK

Put your rental device and all other peripherals into supplied return envelope.
No postage is required for the supplied return envelope.

*For SIM card, please follow the return instrcutions on the termination form. Although SIM card return is required and you have to pay for the postage, but there is no deadline for returning and we not charge any extra fee for returning it late.

BEST SOLUTIONS FOR VISITORS

2. DROP

Drop it into any postbox in Japan.
Postboxes are available at:
・All major airports in Japan. Please check airport postbox locations listed in the next section.
・Many convenience stores (All Lawson convenience store).

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AIRPORT POSTBOX LOCATIONS
  • Every airport post office has a postbox. Also, there are some postboxes in other locations, often in departure lobby.
  • There is no postbox or post office in restricted area (areas after security check / passport control). Please return the package before proceeding to security check.
  • Narita Airport T1

    Location: Terminal 1, 4th Floor (Departure Lobby)

    Narita Airport Terminal 1
  • Narita Airport T2

    Location: Terminal 2, 3rd Floor (Departure Lobby)

    Narita Airport T2 Mailbox
  • Narita Airport T3

    Location: Terminal 3, 2nd Floor(Departure Lobby)
    *This is a mailbox and is for returns only. For pick up, please use Term. 2 Post office.

    Narita Airport T3 Mailbox
  • Haneda Airport T3

    Location: 3F Departure Lobby
    Center area near check-in counter F or G.

    Haneda Airport Mailbox
  • Kansai Int. Airport T1
    Terminal 1

    Location: 4F Center area (Next to escalators in central area / 4F is departure floor).

    Kansai Int. Airport
    Terminal 1: 1F Sakura Mobile Counter

    Operating hours: 6 AM - 11 PM (everyday)

    Location: Kansai International Airport Arrival Lobby (Terminal 1, 1F), Sakura Mobile Counter

    Kansai Int. Airport
  • Kansai Int. Airport T2

    Location: 1F (Next to 7-11 store / Terminal 2 is for LCC flights only)

    Kansai Int. Airport
  • Chubu Centrair Int. Airport

    Location: 3F Departure Lobby (Near south information counter)

    Chubu Centrair Int. Airport
  • New Chitose Airport

    Location: Domestic Terminal, 2nd floor South (departure)

    New Chitose Airport
  • Fukuoka Airport

    Location: International Passenger Terminal Building 3F(Outside)

    Fukuoka Airport
  • Naha Airport

    Location: 3rd floor (Domestic Area)

    Naha Airport
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