Pickup & Return for travel for Travel Plans
Apply online
Airport pick up
Set up & start
Pick Up at desired locations
You can choose various pickup locations within Japan, as shown below.
If your desired location is not included in the below categories, please first confirm with them to ensure they are willing to receive a package on your behalf.
Then, contact us so we may advise you on how to proceed.
Airport
Hotel
Our Office
Residence
Central Post office locations
How To Pick Up at a Post Office
When you arrive at the post office, proceed to one of the counters (24h post office has a specific counter called YuYu window) and tell them that you are there to collect a package (post office pickup is called “Kyokudome” in Japanese). Then show your passport for ID check. They will search for the package addressed to you from there.
Direct Pickup at Shinjuku Office
Please place an order before visiting our office to shorten the waiting and processing times.
Address:
Zenken Plaza II 6th Fl.
1-3-13, Nishishinjuku, Shinjuku, Tokyo, Japan 160-0023
If you would like to visit our Shinjuku office outside office hours, please make a reservation in advance using this this link. We will try our best to help you.
Access:
5min walk from JR Shinjuku Station West Exit.
Sakura Mobile SHINJUKU FRONT OFFICE DIRECTIONS
Return and drop off
For SIM cards
Simply dispose the SIM card after the use. There is no need to return the SIM card to us.
Return Pocket WiFi
1. PACK
Put your rental device and all other peripherals into supplied return envelope. No postage is required for the supplied return envelope.
2. DROP
Drop it into any postbox in Japan. Postboxes are available at:
- All major airports in Japan. Please check airport postbox locations listed in the next section.
- Many convenience stores (All Lawson convenience store).
Airport Postbox locations
Every airport post office has a postbox. Also, there are some postboxes in other locations, often in departure lobby.
There is no postbox or post office in restricted area (areas after security check / passport control). Please return the package before proceeding to security check.
