Pickup & Return - Travel WiFi & SIM Card - Pocket WiFi & SIM Card Rental Japan

You can choose various pick up locations within Japan as shown below.
We may also ship many places such as rental car counters or counters at seaports.
If you would like to pick it up at special locations of your choice, please contact them to confirm whether they are okay to receive your package.

AIRPORT

Sakura Mobile has pick-up available at Narita, Haneda, Kansai International Airport counters. You can get connected right after arrival. Please check Airport counters hours.

HOTELS

We ship to any hotels within Japan. You can receive and start using it when you check in.

OUR OFFICE

You may stop by our offices in Shinjuku / Shibuya / Zama Atsugi / Iwakuni.

RESIDENCE

We deliver to residential addresses such as AirBnB, Friend's house, or similar vacation rental services. For these type of accomondations, residence name / in case of name / room number is required to ensure delivery.

AIRPORT COUNTER LOCATIONS

Narita Airport Terminal 1

Open: everyday
Operating hours: from 6:30 AM to one hour after the final international flight arrival
Location: Narita Airport Term. 1 South Wing 1st floor (Arrivals),　JAL ABC Counter
* Sakura Mobile orders cannot be picked up at the North Wing JAL ABC Counter.
Narita Airport Terminal 2

Open: everyday
Operating hours: from 6:30 AM to one hour after the final international flight arrival
Location: Narita Airport Term. 2 1st floor (Arrivals),　JAL ABC Counter
Narita Airport Terminal 3

There is no counter at Narita Terminal 3. Please use Terminal 2 for pick up.
To transfer from T3 to T2, you can walk (630m) or take a shuttle bus. For details, please refer to Official website.
For returns, you may use T3 mailbox located around food court.

Narita Airport Terminal 3 Map

Narita Airport Terminal 2

Operating hours: 7 AM - one hour after the final international flight arrival
Location: Narita Airport Term. 2 1st floor (Arrivals),　JAL ABC Counter
Haneda Airport Terminal 3

Operating hours: Operating every day. The counter is closed from 1 AM - 4 AM.
Location: Haneda Airport (Terminal 3) Arrival Lobby (2F) , JAL ABC Counter
Kansai Int. Airport

Operating hours: 6 AM - 11 PM (everyday)
Location: Kansai International Airport Arrival Lobby (Terminal 1, 1F), Sakura Mobile Counter
Chubu Centrair Int. Airport

Operating hours: 9 AM - 5 PM (Monday - Friday)
Location: Welcome Garden, 1st floor
New Chitose Airport

Operating hours: 9 AM - 5 PM (Everyday)
Location: Domestic Terminal, 2nd floor South
Fukuoka Airport

Operating hours: 7 AM - 9 PM (Everyday)
Location: Fukuoka Airport International Terminal 1F Arrivals Lobby, Sakura Mobile Counter

How To Pick Up at a Post Office

When you arrive at the post office, proceed to one of the counters (24h post office has a specific counter called YuYu window) and tell them that you are there to collect a package (post office pickup is called “Kyokudome” in Japanese).

Then show your passport for ID check. They will search for the package addressed to you from there.

DIRECT PICKUP AT SHINJUKU FRONT OFFICE

We are taking preventative health measures to protect our customers and staff by minimizing contact and serving times at our office. Please place an order before visiting our office to shorten the waiting and processing times.

Zenken Plaza II 6th Fl.
1-3-13, Nishishinjuku, Shinjuku, Tokyo, Japan 160-0023

Office hours : Mon - Fri : 10 AM – 5 PM 　Sat, Sun, National Holidays : Closed
If you would like to visit our Shinjuku office outside office hours, please make a reservation in advance using this link. We will try our best to help you.

Access: 5min walk from JR Shinjuku Station West Exit.

Google Map

Sakura Mobile SHINJUKU FRONT OFFICE DIRECTIONS

For SIM card

Simply dispose the SIM card after the use.

There is no need to return the SIM card to us.

RETURN for WiFi

1. PACK

Put your rental device and all other peripherals into supplied return envelope.
No postage is required for the supplied return envelope.

2. DROP

Drop it into any postbox in Japan.
postboxes are available at:
・All major airports in Japan. Please check airport postbox locations listed in the next section.
・Many convenience stores (All Lawson convenience store).

AIRPORT POSTBOX LOCATIONS

Every airport post office has a postbox. Also, there are some postboxes in other locations, often in departure lobby.
There is no postbox or post office in restricted area (areas after security check / passport control). Please return the package before proceeding to security check.

Narita Airport T1

Location: Terminal 1, 4th Floor (Departure Lobby)
Narita Airport T2

Location: Terminal 2, 3rd Floor (Departure Lobby)
Narita Airport T3

Location: Terminal 3, 2nd Floor(Departure Lobby)
*This is a mailbox and is for returns only. For pick up, please use Term. 2 Post office.
Haneda Airport T3

Location: 3F Departure Lobby
Center area near check-in counter F or G.
Kansai Int. Airport T1

Terminal 1

Location: 4F Center area (Next to escalators in central area / 4F is departure floor).

Terminal 1: 1F Sakura Mobile Counter

Operating hours: 6 AM - 11 PM (everyday)

Location: Kansai International Airport Arrival Lobby (Terminal 1, 1F), Sakura Mobile Counter
Kansai Int. Airport T2

Location: 1F (Next to 7-11 store / Terminal 2 is for LCC flights only)
Chubu Centrair Int. Airport

Location: 3F Departure Lobby (Near south information counter)
New Chitose Airport

Location: Domestic Terminal, 2nd floor South (departure)
Fukuoka Airport

Location: International Passenger Terminal Building 3F(Outside)
Naha Airport

Location: 3rd floor (Domestic Area)

PICKUP

1. ORDER

2. GET TO JAPAN

3. PICKUP

PICKUP AT DESIRED LOCATIONS

AIRPORT

HOTELS

OUR OFFICE

RESIDENCE

AIRPORT COUNTER LOCATIONS

Narita Airport Terminal 3 Map

Narita Airport Terminal 2

CENTRAL POST OFFICE LOCATIONS

DIRECT PICKUP AT SHINJUKU FRONT OFFICE

Sakura Mobile SHINJUKU FRONT OFFICE DIRECTIONS

For SIM card

Simply dispose the SIM card after the use.

RETURN for WiFi

1. PACK

2. DROP

AIRPORT POSTBOX LOCATIONS

Terminal 1

Terminal 1: 1F Sakura Mobile Counter